a) When will I get paid/reimbursed?
This is a reimbursement policy. Due to the processing time involved, payment for the reimbursement of claims may be anywhere from four to six weeks. It there is indication that further receipts will be submitted, rather than reimburse a claimant for one or two, the insurance company may wait and precess a cheque for them all at one time. Some common reasons for delay in payment are:
i) if the injured athlete has other insurance (this policy is a "second payer" and will come into effect after all other insurance available to the athlete is exhausted);
ii) the address on the claim form for the athlete is incorrect or incomplete;
iii) no physician's/dentist's statement and receipts have been received;
iv) there is no indication that the initial treatment was received within 30 days of the accident;
v) the claim was submitted after 90 days of the accident date.